If you are pasting your resume from a word processor document/HTML/XML:

From a word processing document

When you cut and paste from a document that was created using a word processor, the software may insert invisible characters that may not allow your resume to be successfully saved.

To prevent this from occurring, we recommend that you cut and paste only text into the resume and introduction letter fields in the on-line application. To paste from Microsoft Word:

1. Open your resume in Microsoft Word and click File in the menu bar.
2. Select Save As.
3. In the "Save as type" field, select Text only with Line Breaks (*.txt).
4. Save the text document to a location where you can easily find it.
5. Close Word.
6. Using Notepad or WordPad, open the new text document.
7. Correct the format of your resume by adding spaces to align fields or by adding asterisks to denote bulleted items.
8. Select Edit and then Select All to select all of the text in your resume.
9. Select Edit and then Copy to copy the text to the clipboard.
10. Paste the text into the resume field on the online application.

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From HTML or XML

When you cut and paste from an HTML or XML document, you may inadvertently include HTML or XML tags that could cause a recruiter to have difficulty reading the resume. To make your resume as easy to read as possible, we recommend that you cut and paste only text into the resume and introduction letter fields in the on-line application.

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